Responsible Gaming
At Coolzino, we’re dedicated to providing a fair and entertaining gaming experience for all our Aussie punters. We believe that gambling should always be a fun recreational activity, not a source of income. This guide outlines our commitment to responsible gaming practices and the tools we provide to help you play safely and stay in control.
Our Commitment to Responsible Gaming
Our primary goal is to create a secure platform where players can enjoy our collection of pokies and casino games without experiencing any negative consequences. The Coolzino Australia promotes a safe environment by encouraging all players to manage their gameplay and gamble responsibly. We see gaming as a form of entertainment and urge our community to treat it as such.
Recognising Problem Gambling
It’s important to remain aware of your gambling habits and recognise when they might be becoming a problem. If you’re concerned that gambling is having a negative impact on your life or the lives of your family and friends, consider asking yourself these questions:
- Are you spending more money or time on gambling than you can comfortably afford?
- Do you find yourself trying to win back money you have lost?
- Do you lie to others about the extent of your gambling?
- Have you borrowed money or sold personal items to fund your gaming?
- Is gambling interfering with your work, studies, or personal relationships?
If you answered yes to one or more of these questions, it may be time to seek support or use our responsible gaming tools.
Tools to Help You Stay in Control
We provide a suite of tools designed to help you manage your gaming activity effectively. These can be accessed directly from your account settings at any time.
Financial Limits
You can set daily, weekly, or monthly limits on the amount you deposit, lose, or wager. These tools are designed to help you manage your budget and prevent you from spending more than you intend. Once you reach a set limit, you will not be able to make further transactions until the time period resets.
Session Reminders
It can be easy to lose track of time while playing. Our session timer tool allows you to set reminders that will pop up during your gameplay, helping you stay aware of how long you’ve been active and encouraging you to take regular breaks.
Cooling-Off and Self-Exclusion
If you feel you need a break from gambling, you can set a cooling-off period to temporarily suspend your account for 24 hours up to six weeks. For a longer-term solution, you can choose to self-exclude, which blocks access to your account for a minimum of six months. To understand our company’s values, please review the Coolzino about us page.
Preventing Underage Gambling
It is strictly illegal for anyone under the age of 18 to open an account or play at Coolzino. We perform identity and age verification checks to ensure all our players are of legal age. Any account found to be operated by a minor will be immediately suspended.
Where to Find Support
If you or someone you know is struggling with problem gambling, professional help is available. There are several confidential and free services across Australia that provide expert support and counselling. We encourage you to reach out to one of these organisations:
- Gambling Help Online: Offers 24/7 support through online chat and email.
- Gamblers Anonymous Australia: Provides peer support through meetings held across the country.
- Lifeline Australia: Delivers crisis support for various issues, including gambling harm.