Terms and Conditions
Welcome to Coolzino. This page outlines the terms and conditions that govern all use of our gaming services. By creating an account and participating in the games, you agree to be bound by this legally binding agreement. It is essential that you read and understand these rules fully before you play, as they detail your rights, responsibilities, and the operational procedures of the platform. These guidelines are in place to ensure a fair, secure, and enjoyable environment for all our players.
General Agreement
These terms and conditions constitute the complete agreement between you, the player, and Coolzino. Participation is restricted to individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction. By registering, you confirm that you meet this age requirement. The platform is intended for personal entertainment only, and any commercial use is strictly prohibited. We operate under a Curacao licence, which requires us to adhere to specific regulatory standards. Players are encouraged to regularly review the policies on the online Coolzino.
Account Registration and Management
To access our real money games, you must register for a personal account. All information provided during registration must be accurate and kept up-to-date. Each player is permitted to hold only one account. The creation of multiple accounts may lead to the termination of all associated accounts and the forfeiture of any winnings.
Verification Process
In line with regulatory requirements, we must verify the identity of our players. This process, known as Know Your Customer (KYC), is mandatory before your first withdrawal can be processed. You will be required to submit copies of specific documents, which typically include:
- A valid photo ID (such as a passport or driver’s licence)
- Proof of address (like a recent utility bill or bank statement)
Verification is generally completed within 24 hours on business days, ensuring your account remains secure.
Financial Transactions
All deposits and withdrawals are subject to specific rules to ensure security and efficiency. The minimum deposit required to play is $20 AUD. You are responsible for any third-party transaction fees that may be applied by your bank or payment service provider. Coolzino does not charge fees for deposits or withdrawals, but we reserve the right to apply a fee if a deposit is not wagered at least three times before a withdrawal is requested.
Withdrawals
Withdrawal requests are processed from Monday to Friday. The minimum withdrawal amount is $20 AUD. Standard withdrawal limits are set at $3,000 AUD per week and $15,000 AUD per month, although these may be higher for VIP players. Payout times vary by method, with crypto and e-wallet transfers often completed within an hour or two after approval.
Bonus Policy
All promotional offers, including welcome bonuses and free spins, are subject to these terms and conditions. Key rules include a standard wagering requirement of 40x on the bonus amount and any winnings from free spins. While a bonus is active, the maximum bet permitted is $5 AUD. Please note that game contributions vary; pokies generally contribute 100% towards wagering, while table games and video poker contribute 5%. Live casino games do not contribute at all. Bonuses are typically valid for 7 days unless stated otherwise.
Player Conduct
We expect all players to engage in fair play. Any activities deemed to be fraudulent, collusive, or illegal are strictly forbidden. This includes the use of external software assistance, exploiting bugs in the software, or engaging in any form of syndicate play. Accounts found to be in breach of these rules will be suspended, and any balances may be voided.
Dispute Resolution
Our goal is to provide a seamless gaming experience. However, should any issues arise, we have a clear process for resolving them. If you have any questions or wish to file a complaint, please review the Coolzino contact us page for details on how to get in touch with our team. We are committed to addressing all queries promptly and fairly.